The journey duration is approximately 8 hours for each direction (both outbound and return). Please refer to the Tonkin Legacy Itinerary for exact schedule details

Visit our official website: www.chapaexpresstrain.com

Sapa town is located approximately 38 km from Lao Cai station. For your comfort, we provide a dedicated transfer service through the scenic mountain route.

Yes — Tonkin Heritage operates year-round, including Tet and major Vietnamese holidays, except on Lunar New Year’s Eve (30th of Tet), when trains on both Hanoi–Lao Cai routes pause service. See Available Dates.

Yes. Your safety and comfort are our top priorities. Tonkin Heritage Express fully complies with international safety standards, is equipped with modern facilities, and offers attentive staff support throughout the journey to ensure peace of mind. For any further questions or special requirements, please contact us — our team will be delighted to assist you..

We recommend arriving 45–60 minutes prior to departure, especially on weekends or public holidays. This allows you time for check-in and a relaxed boarding experience. To make the most of your wait, you are warmly invited to visit our Lounge, where you can unwind with fine beverages, light snacks, and a selection of delightful dishes before your journey begins.

Please contact our onboard staff immediately here. Emergency numbers in Vietnam: Police: 113 | Fire: 114 | Ambulance: 115.

Yes, our trains make several scheduled stops between Hanoi and Lao Cai. We operate two main services:

Express Service (SP7) – 6 stops, 7h 45min journey
Departs Hanoi: 22:40 → Arrives Lao Cai: 06:25
Key stops: Yen Bai (02:35), Bao Ha (04:36), Pho Lu (05:19)

Standard Service (SP3) – 11 stops, 7h 55min journey
Departs Hanoi: 22:00 → Arrives Lao Cai: 05:55
Additional stops include: Vinh Yen, Viet Tri, Phu Tho, Mau A

View complete timetables and station details.

Your ticket includes lounge access, complimentary in-cabin drinks/snacks, a welcome kit, and full onboard amenities. Explore Cabins & Lounge

Yes, advance booking is required as our seats often sell out. Book Your Journey.

Tickets are available via our [Booking Page], hotline, at Hanoi Railway Station, or through WhatsApp/Zalo.

We accept online bank transfers, credit cards and cash (at our office)

After completing payment, you will get an e-voucher by email. Use this to check in and print your boarding pass at the station.

Select ‘Request Invoice’ during checkout and enter your business information.

Cancellations are possible only in force majeure cases. Please review our [Terms & Conditions].

Certainly. We’re happy to accommodate changes to your journey when availability permits. Please note that fare adjustments and modification fees may apply. Our guest services team can guide you through our flexible Booking Policy.

Yes, but please avoid spills; linen cleaning fees apply if damaged.

No, we do not allow pets onboard.

No. All carriages are completely smoke-free.

To ensure a refined and tranquil atmosphere for all our guests, portable speakers and loud activities are not permitted onboard. However, we would be delighted to arrange private celebrations and bespoke events through our dedicated Events page, where every detail is curated with elegance and care.

Tickets are forfeited unless missed due to force majeure or company fault.

Children under 5 travel free if sharing with parents. Extra beds incur an additional charge.

Yes, if pregnancy is healthy without complications. Please consult your physician before traveling.

There are no interconnecting cabins; however, upon request, we can arrange adjacent cabins within the same class for your convenience.

A valid ID and your e-voucher.

Yes. Please note coverage may be limited in mountainous areas.

Viettel and Vinaphone have the strongest signals in the Lao Cai area.

Yes, shared restrooms are regularly cleaned and well maintained.

We provide carefully curated meals and premium beverages as part of your journey experience. Our onboard service team is delighted to cater to your dining preferences throughout the trip.

At the moment, special orders are limited — please [Contact Us] for the latest options.

Our staff communicates fluently in English and Vietnamese.

AC, reading lights, power outlet, clean bedding, snacks/drinks, and fire alarm system.

Yes. You’re responsible for your own baggage handling.

We recommend light, warm clothing, mosquito repellent, and basic travel medication.

Our onboard staff are available to help throughout your journey.

Bring a book, tablet, or headphones for a peaceful journey.

Grand Suite Queen: Spacious, private, most premium. Ideal for couples.

Grand Suite Twin: Comfortable and private, ideal for 2 friends.

Grand Elite (Shared): Budget-friendly, perfect for groups or solo travelers.

North: Nov–Mar is dry and cool. South: Dry season from Dec–Apr.

Not required but recommended: hepatitis, typhoid, tetanus, etc. Ask your doctor.

Yes. It’s strongly recommended and often required.

Vietnam Dong (VND). USD/EUR accepted in some places. ATMs widely available.

E-visa available for many countries. Some nationalities are visa-exempt.

See: vietnam-visa.com